1. Introduction
Welcome to topx2. We are a trusted online betting platform in Bangladesh, and protecting our members' privacy is one of our highest priorities. This Privacy Policy explains how topx2 collects your personal information, why we collect it, how we use it, and how we keep it safe.
By using the topx2 website or app, you are considered to have agreed to this Privacy Policy. We strongly recommend reading it carefully before registering. If you have any questions, please reach out to our support team.
2. What information we collect
Topx2 only collects information that is genuinely necessary for delivering our services, protecting accounts, and meeting legal obligations. Collecting data beyond what is needed goes against our policy.
| Type of information | Details | Reason for Collection |
|---|---|---|
| Identity information | Full name, date of birth, national ID number | KYC verification and age confirmation |
| Contact information | Email address, mobile number, home address | Account communication and verification |
| Financial Information | Payment methods, deposit/withdrawal history | Transaction processing |
| Technical information | IP address, device type, browser information | Security & fraud prevention |
| Usage Information | Betting history, session logs, preferred games | Service quality improvement |
2.1 Optional information
Some information, such as a profile picture or preferred language, is optional — your account will work fine without it. This optional data is used solely to improve your experience on the platform.
3. How Information Is Collected
Topx2 collects your information in the following ways:
- Directly from you: Through registration forms, KYC document submission, payment details, and support communications.
- Automatically: When you use the topx2 website or app, through cookies, log files, and tracking technologies.
- From third parties: Limited data from identity verification services, payment processors, and fraud prevention services.
4. Purpose of data use
Topx2 uses the privacy-related information it collects solely for specific, legitimate purposes. We never use your data for anything unnecessary.
4.1 For service delivery
- Account creation, management, and verification.
- Keeping betting and gaming services running without interruption.
- Processing deposits and withdrawals.
- Providing bonus and promotional benefits.
4.2 For Security Purposes
- Detecting and preventing fraudulent transactions.
- Preventing unauthorised access.
- Compliance with Anti-Money Laundering (AML) regulations.
- Verifying user age and identity.
4.3 For communication
- Sending important account-related notifications.
- Informing you about new promotions and offers (subject to your consent).
- Providing customer service and support.
- Notifications of changes to the Privacy Policy or Terms and Conditions.
4.4 For improvement purposes
Topx2 analyzes anonymous and aggregated data to improve platform performance. No personal identity is revealed through this analysis.
6. Cookies Policy
The topx2 website uses cookies and similar tracking technologies. Cookies are small files stored in your browser that help enhance your experience.
6.1 Types of Cookies
- Essential cookies: Login sessions, security tokens, and similar — the website cannot function properly without these.
- Functional cookies: Remembers your language preference and display settings.
- Analytics cookies: Used to understand which parts of the website are most visited — completely anonymous.
6.2 Managing cookies
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly. Refer to your browser's help page for guidance on managing cookies.
7. Data Security Measures
Topx2 uses industry-leading security technology to protect your data. Our privacy protection framework operates on multiple layers:
- TLS/SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
- Database encryption: All stored sensitive information is kept in encrypted format.
- Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
- Round-the-Clock Monitoring: 24/7 security monitoring to detect suspicious activity.
- Regular security audits: Regular system reviews conducted by independent experts.
- Staff training: All topx2 staff receive regular training on data protection.
8. Data Retention Period
Topx2 retains your data only for as long as necessary. All relevant information is kept while your account is active. Once your account is closed:
- Financial transaction records — retained for 5–7 years as required by law.
- KYC documents — retained for 5 years after account closure.
- General profile information — retained for 3 years after account closure.
- Support communication history — retained for 2 years.
- Marketing preferences — deleted immediately upon withdrawal of consent.
Once the retention period expires, data is securely deleted or fully anonymised.
9. Your Data Rights
Under topx2's Privacy Policy, you have several important rights regarding your personal data. To exercise these rights, email us at support@topx2.app.
- Right to access your data: You can request to know what information we hold about you.
- Right to rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: In certain situations, you may request that your data be deleted.
- Right to restrict processing: In certain circumstances, you can request that the use of your data be restricted.
- Right to data portability: You can request a copy of your data in a readable format.
- Right to object: You can object to your data being used for marketing or profiling purposes.
10. Protection of Minors
Topx2 does not provide services to anyone under the age of 18 and does not knowingly collect data from minors. Our registration process includes an age verification step.
If we become aware that a minor has created an account on topx2, that account will be immediately closed and any collected data will be securely deleted. If a parent or guardian believes their child has registered on topx2, please contact us at support@topx2.app.
11. Changes to the Privacy Policy
Topx2 reserves the right to update this Privacy Policy when necessary. For any significant changes, we will notify you through the following methods:
- A notification will be sent to your registered email.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of topx2 after an updated policy is published will be considered acceptance of the new Privacy Policy.
12. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:
- Email: support@topx2.app
- Live Chat: Live chat support is available directly on the platform.
- Help centre: Help center Visit the page.
Our data protection team will give your every request the attention it deserves. We believe that lasting relationships are built on transparency and mutual trust.